Information Services | Get support

Let's get started

To allow us to help you as quickly as possible, please choose a subject that best fits your issue.

Have you tried the following support pages?

My issue has been resolved I still need help

Issue resolved

That's fantastic! If there is anything else we can help you with, check out our support and FAQs:

IT and computing help

Changed your mind?

Go back

We need to get some details from you

* denotes required field.

Your first name *

Your last name *

Personal or non-University email address *

Important: please provide an email address that you have access to.

Your University Username (UUN)

Your University Username (UUN) is optional, but it is very helpful to us.

Your phone number

Please include your full phone number (with dialling/country code if appropriate)

Your location

Please provide your office, room or lab details if they are relevant to your query.

Your device details

You can help us solve your issue more quickly by agreeing to send us the following details of your device:

Your IP address: 13.58.45.238
Your device's machine name: ec2-13-58-45-238.us-east-2.compute.amazonaws.com
Your device's operating system name: Could not detect operating system.
Your browser name: Could not detect browser.

I agree to send my device's details.

How can we help?

Tell us about your issue *

Please tell us about the issue you have, giving as much information as possible.

Spam prevention *

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

You may be prompted for a confirmation.

What happens next?

Your query will be logged in the IS Helpline's UniDesk enquiry management system.

A confirmation email will be sent to with your case number

We will respond to your request as soon as possible.

Details of the enquiry are retained for at least 7 years as per University retention policy: https://edin.ac/unidesk-privacy-notice

I agree for the University to process my details in this manner.

Go back to suggested support articles

This service was built by the University Website Programme for Information Services.

Toggle navigation menu Menu

Get support